Service Title: Process for Filling Complaint

Who must avail: Concessionaire/s

Requirements:

  • Service Request
  • Presentation of Complaint

Availability of Service: 
Monday to Friday (Except Holiday) 8:00 am to 5:00 pm (No Noon Break)

Fees:

  • Service Fee Php. 50.00 (for Water Meter Calibration)
  • Transfer Fee Php. 50.00 (for Water Meter Relocation)

How to avail the service:

Client Nature of ServiceOffice / SectionDuration
Fill-out
Service
Request
Form		Indicate the nature of
complaint (Leaking Pipes,
Request for Calibration of
Water Meter, Relocation of
Water Meter, Low Pressure
or No Water)		Commercial
Section		3 minutes
Determination of Nature
of the Complaint 		Commercial
Section 		30 minutes
Payment for
Service Fee /
Transfer Fee
(If the
services
is needed)		Issuance of Official ReceiptFinance
Section		3 minutes
Investigation Plumber
In-charge 		30 minutes
Issuance of Job-Order Commercial
Section 		3 minutes
Preparation of
Accomplishment Report 		Plumber
In-charge 		5 minutes