Service Title: Process for Disconnection of Water Service

Who must avail: Delinquent Concessionaire/s

Requirements:

  • Unpaid Water Bills

Availability of Service: 
Monday to Friday (Except Holiday) 8:00 am to 5:00 pm (No Noon Break)

Client Nature of ServiceOffice / SectionDuration
Preparation of list
of Concessionaires
Due for Disconnection 		Commercial Section 15 minutes
Follow-up of the
Concessionaires 		Plumber In-charge 3 minutes
Accommodation of
Request to defer the
Disconnection within
Limited Grace Period 		Plumber In-charge 2 minutes
Implementation of
Disconnection Policy 		Plumber In-charge 30 minutes

Service Title: Process for Re-connection of Water Service

Who must avail: Old Concessionaires / Disconnected Concessionaires

Requirements:

  • Payment of Unpaid Water Bills
  • Payment of Re-connection Fee

Availability of Service: 
Monday to Friday (Except Holiday) 8:00 am to 5:00 pm (No Noon Break)

Fees: Re-connection Fee Php. 50.00

How to Avail the Service:

Client Nature of ServiceOffice / SectionDuration
Personal
Query		Verification of Total
Unpaid Water Bills or
Outstanding Accounts		Commercial Section10 minutes
Payment
of
Outstanding
Accounts and
Re-connection
Fee		Issuance of Official
Receipt		Finance Section3 minutes
Preparation of
Re-connection Order 		Commercial Section 3 minutes
Investigation (if
necessary) 		Plumber In-charge 30 minutes
Encoding of New
Service Connection 		Commercial Section 2 minutes
Approval of
Re-connection Order 		General Manager 1 minute
Re-connection Plumber In-charge 30 minutes