Service Title: Process of Billing and Payment of Water Bill

Who must avail: Concessionaire/s

Requirements:

  • Water Bill and/or Statement of Accounts
  • Official Receipt (O.R)

Availability of Service: 
Monday to Friday (Except Holiday) 8:00 am to 5:00 pm (No Noon Break)

Fees: Actual Billing

How to avail the service:

ClientNature of ServiceOffice / SectionDuration
Meter Reading of
Registered Consumption 		Commercial Section 30 seconds
Receive
Notice of
Billing 		Delivery of Statement of
Billing and Statement of
Accounts		Commercial Section
Meter Reader		30 seconds
Encoding the reading
and computation of
cubic consumption
and billing 		Commercial Section 30 seconds
Payment
of Water
Bill		Issuance of Official
Receipt		Finance Section
Collection Officer		3 minutes

Service Title: Process for Water Bill Adjustment

Who must avail: Concessionaire/s with High Water Consumption

Requirements:

  • Water Bill and/or Statement of Accounts
  • Service Request Form

Availability of Service: 
Monday to Friday (Except Holiday) 8:00 am to 5:00 pm (No Noon Break)

Fees: Service Fee of Php. 50.00

How to avail the service:

ClientNature of ServiceOffice / SectionDuration
Fill-out
Service
Request
Form		Indicate Nature of
Complaint (Meter Read
Error, Malfunctioning
Water Meter)		Commercial Section30 minutes
Payment
Service
fee		Issuance of Official
Receipt		Finance Section
Collection Officer		3 minutes
Investigation for
validity of complaint 		Commercial Section 30 minutes
Calibration and/or
replacement of water
meter and defective
materials and fittings 		Commercial Section
Plumber In-charge 		30 minutes
Preparation of results
of investigation and
approval 		Commercial Section 5 minutes
Recommendation Commercial Section 5 minutes
Approval / Disapproval General Manager 3 minutes