APPLICATION FOR NEW SERVICE CONNECTION
Office Address: Annex-A Market Mall, Lianga, Surigao Del Sur
Who must avail of the Service: New Concessionaire/ Customer/ Client
Requirements:
a.) Filing of Application Form
b.) Orientation of Policies/ Rules & Regulations
c.) Payment of Application Fees
d.) Service Connection Contract
Schedule of Availability of Service: 5 working days exclude holidays
8:00 am to 12:00 nn
12:00 nn to 5:00 pm
(NO NOON BREAK)
Fees: Application Fees of Php. 2,000.00
| PROCESS | RESPONSIBLE PERSON | DURATION |
| 1. a) Filling of Application Form
b) Orientation / Briefing |
JEMA A. ESPLANA | 25 minutes |
| 3. Investigates and Estimates the proposed service connection line and the corresponding charges of materials and fittings. | JEMA A. ESPLANA
Member: |
45 minutes
(Schedule) |
| 4. Payment of Installation Fees & Materials/ Fittings to Cashier of LIWAD (₱2,000.00 Installation Fee) | FLORICITA G. TEJERO | 3 minutes |
| 5. Signing of Service Connection Contract | JEMA A. ESPLANA | 3 minutes |
| 6. Encoding of New Service Connection | JEMA A. ESPLANA | 2 minutes |
| 7. Issuance of Materials & Fittings | JAIME F. AURORA | 15 minutes |
| 8. Installation of New Service Connection | JEMA A. ESPLANA
Member: |
50 minutes
(Schedule) |
BILLING AND PAYMENT OF WATER BILL
Office Address:
Annex-A Market Mall, Lianga, Surigao del Sur
Purok 4, Diatagon, Lianga, Surigao del Sur
Who must avail of the Service: LIWAD Concessionaires/ Customers/ Clients
Requirements:
a.) Water Bill and/ or Statement of Accounts
b.) Official Receipt (O.R.)
Schedule of Availability of Service: 5 working days exclude holidays
8:00 am to 12:00 nn
12:00 nn to 5:00 pm
(NO NOON BREAK)
Fees: Actual Billing
| PROCESS | RESPONSIBLE PERSON | DURATION |
| 1. Meter reading of registered consumption | METER READER | 30 seconds |
| 2. Computer encoding of meter reading and computation of cubic consumption and billing. | JEMA A. ESPLANA | 30 seconds |
| 3. Printing of water bill and statement of accounts | JEMA A. ESPLANA | 30 seconds |
| 4. Delivery of statement of account/ water bill to respective concessionaires with complete information as to due date and date of disconnection if water bill remain unpaid after the grace period. | METER READER/ PLUMBER | 30 seconds |
| 5. Issuance of Official Receipt to any water bill payment receive thereof | FLORICITA G. TEJERO
Member: TITA L. MONGADO |
2 minutes |